IT SUPPORT

EXPERT IT SUPPORT 

We provide a range of IT Solutions for our clients in and around the Johannesburg area.

IT Software Solutions

We partnered with software publishers like Microsoft, Adobe, ESET and Clearos to provide you with the best possible prices.

We source your required software to ensure that your business runs legally, effectively and efficiently.

We check daily for issues to make sure your servers run efficiently. This includes:

  • Antivirus
  • Hard disk usage
  • Network security
  • Bandwidth usage
  • Windows updates
  • Email storage sizes
  • Support tickets logged/

We compile monthly reports with statistical data and bandwidth use to ensure that the future of your company’s organisational data and growth is accommodated.

We have solutions for every kind of access

  • Telephonic Support
  • Remote Support
  • On-Site Support
  • Third Party Software –We assist with third-party software providers by liaising with them on your behalf in the technical jargon they may require when assisting you
  • Service-Level Agreements (SLA)

We offer a comprehensive SLA, which allows you to budget monthly on IT Support and not worry about labour and call-out charges that may occur on an ad hoc basis.

This SLA ensures that your IT infrastructure runs smoothly and attains a maximum running time. Your business will also have a higher priority than our ad hoc clients, ensuring our response is kept between 4hrs.

We also provide (DRP) Disaster Recovery Plans to clients that we provide unlimited Hours SLA too.

IT Services Solutions

Systems Integration

 

As companies become digitally inclined, system integration is more important to organisations. System integration (SI) is a process concerned with joining different subsystems or components into one large system. It ensures that each integrated subsystem functions as required.

The engineering team will work to connect all aspects of business technology into one manageable system from mobile, web, different software packages to different types of coding.

Consulting

IT consultants address not only the technological transformation but equally as important, the impact of new technology on the organization and budgets.  The consultants will work with you to refine the process, workflow and management systems that are affected by technology change and help ensure a smooth transition.

Fully Managed IT Projects

 

The team manages all aspects of the IT integration from consultation, project management and resourcing, to monitoring and support that is required for integration infrastructure. The Fully Managed Service encompasses consulting, long-term Support and project delivery execution.

IT audit and due diligence services

 

Include a comprehensive technical audit of the IT system, physical infrastructure and third-party supplier agreements. By using extensive technical and business experience, the consultants conduct a thorough audit of the IT system, creating a detailed audit report accompanied by a roadmap with recommendations for improving the IT system, meeting specific targets or industry best practice in key areas.

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